V9 - Returns to vendors (RTVs) and the Returns to vendors list

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Returns to vendors (RTVs) are available only on the Plus and Pro plans.

 

When returning items to a vendor, enter a return to vendor (RTV) transaction. Use this transaction to return goods that were sent erroneously or damaged in delivery and entered into SOS on an item receipt. This can also be used if a vendor is accepting a return of old stock.

An RTV can be generated from an item receipt or created as a stand-alone transaction.

 

Returns to vendors list

The records of items returned to vendors are stored on the Returns to vendors list (Operations > Purchasing > Returns to vendors).

 

 

The Ship via UPS action allows you to send a return to a vendor via UPS. To use this action, you must first set up the UPS integration with SOS Inventory (Tools & settings > Configuration > Connections > UPS). See UPS Shipment setup and Working with UPS Shipments for more information on this feature.

 

For a general overview of how lists work in SOS Inventory, refer to List functions. See Action and batch action descriptions for more information about the actions available on lists.

 

To create or modify an RTV, see Adding and editing returns to vendors (RTVs).