V9 - SOS Pay introduction

SOS Pay is SOS Inventory’s online payment portal for credit card and ACH (electronic check) processing. It is a fee-based service that is an add-on option for subscribers to SOS Inventory. To subscribe, obtain more information about, or obtain assistance in using SOS Pay, contact Support.

Once subscribed, a company administrator must set up SOS Pay in SOS Inventory before credit card and ACH processing can be performed. Refer to the SOS Pay setup checklist for details.

New SOS Pay subscribers receive an email invitation to register for SOS Inventory's online training course on this feature. The Help Center's video tutorial, Getting started with SOS Pay, is an additional introductory resource.

See the Help Center's SOS Pay folder for a comprehensive list of topics related to SOS Pay.

Accessing the SOS Pay list

Subscribers can access the SOS Pay list via a link in the upper right corner of the Payments list (Operations > Sales > Payments), as shown in the screenshot below.

The link to the SOS Pay list is located in the upper right corner of the Payments list.

Shown below is the SOS Pay list, which works in tandem with Pulse (formerly known as MerchantTrack), SOS Pay's online payment portal for credit card and ACH transaction processing. The SOS Pay list is SOS Inventory's record of all Pulse transactions. The link to the Pulse payment portal is also in the upper right corner of the SOS Pay list.

SOS Pay list with link to Pulse portal

Important differences exist between Pulse transactions on the SOS Pay list and payment transactions on the Payments list. The distinguishing characteristics of each are summarized in the subsections below.

Pulse transactions and the SOS Pay list

If the payment method on a payment transaction, invoice, sales order, or sales receipt is SOS Pay - credit card or SOS Pay - ACH, the saving of that transaction in SOS Inventory will trigger the processing of the payment via Pulse.
Records on the SOS Pay list (Operations > Sales > Payments > SOS Pay) include only those transactions processed via Pulse. These records are merely a list and are not editable in SOS Inventory. The only action available for a transaction on the SOS Pay list is Refund.
Detailed information about specific credit card and ACH transactions, as well as reports pertaining to Pulse transactions, are accessible in Pulse but not in SOS Inventory.

Transactions on the SOS Pay list DO NOT sync to QuickBooks Online. Depending on the associated transaction that created the Pulse payment, SOS Inventory will either sync the transaction to QuickBooks Online or record the payment as a journal entry in QuickBooks Online.

Payment transactions and the Payments list

Payment transactions are SOS Inventory’s records of all customer payments except those processed via sales receipts. Not only do payment transactions include credit card and ACH payments processed via Pulse, but they also include payments made with any other method accepted by your organization.
Once saved, a payment transaction is added to the Payments list (Operations > Sales > Payments). Edits and other actions can be made to payment records.
Payment transactions DO sync to QuickBooks Online.

Running SOS Pay reports

SOS Pay reports are not run in SOS Inventory. Depending on the type of report, they are available in either Pulse or QuickBooks Online. Pulse offers a variety of reports on credit card and ACH transactions, merchant statements, and fees. Use QuickBooks Online for other types of payment reports. See the SOS Pay Pulse portal page for more information about the reports available in Pulse.