V8 - Adding a payment from an existing customer
To generate the payment transaction, go to Operations menu > Sales > Customers. On the Actions menu dropdown of the appropriate customer, select Charge card on file. A new payment transaction will appear that is populated with the customer’s name and billing address. Select the desired payment method and manually enter other information needed in the data fields. Payment transaction field descriptions are included in Sales form field descriptions.
Linking a payment transaction generated from a customer to an existing invoice or sales order
The user can use the Applied to area of a payment line to link a payment to an existing invoice or sales order.
- If linked to an invoice, the payment will act to pay the balance of the invoice.
- If linked to a sales order, the payment will update the Deposit field on the sales order. The deposit amount cannot be edited on the sales order once the payment has been applied. The payment will be reflected in QuickBooks Online as a journal entry that debits the default deposit asset and credits the default deposit liability accounts, as designated in the Sales settings (Settings > Sales settings > General).
- Any payment not associated with a specific transaction will be an unapplied payment in QuickBooks Online.
A record of the payment will be included in the Payments list. If the payment method is SOS Pay – credit card or SOS Pay – ACH, the payment will also be processed in MerchantTrack and the transaction added to the SOS Pay list.