Support knowledge base

Frequently asked questions (FAQs)

Why do some of my vendors, items, and customers have (2) or another number in their names?

What does it mean when a feature is listed as beta?

Why don't the Sales Tax, Discount, and Shipping fields show in my sales transactions?

How can I get the customer PO on invoices to sync to QuickBooks Online?

Why won't a deposit I entered into an SOS Inventory invoice sync to QuickBooks Online?

I’m entering sales in QuickBooks and my inventory in SOS is not changing after synchronization. Why not?

Why are all my items downloaded from QuickBooks Online showing as inventory items?

I am getting an error message when trying to synchronize with QuickBooks. What do I do?

I was testing SOS with fake data, and now I want to enter my real data. How do I clear all the test data and start fresh?

I am getting an error that states “Do not have authorization to complete action.” How do I fix this?

I am getting an “Unknown error from QuickBooks Online.” What does that mean?

I am getting an error that states Invalid Number with a long ID after it such as df1210ab-e227-492b-8b70-07ae74468b90. What does this mean?

I changed my email address and can no longer sign on using the via Intuit option. Why?

I am getting a Stale Object error. How do I fix it?

How long does it usually take to receive an email response from Support?

Does SOS Inventory have a maximum amount of item, transaction, and other data that it can process?

How is the default shipping address set for purchase orders?

Can a packing slip be issued for a partial shipment?

What does it mean when SOS Inventory sends a message saying it has automatically detected a problem?

How can I indicate whether I support a new feature or offer a suggestion a new feature?

Why do some of my vendors, items, and customers have (deleted) in their name?

SOS Inventory security measures and validation

Changing your company logo

Changing and resetting your password

Creating price groups (price tiers)

Creating sales reps

Establishing units of measure

Modifying a form template

Reconnecting SOS Inventory to QuickBooks Online

Setting an alert for low inventory

Adding additional locations

Starting another trial account

Troubleshooting sync errors

Adding a new user

Setting the user time zone

V8 - Setting up bins

Troubleshooting

Addressing inaccuracies by location on Inventory Value report

Available quantity for an item is wrong

Company and contact data moves to address line fields when editing transaction

Configuring an API webhook

Contacting SOS Inventory

Enhancing SOS Inventory processing speed

Keep emails sent from SOS Inventory from the spam filter

Locating your company's SOS Inventory account number

QuickBooks Online is deleting item information

Reconciling the change in value of an item on one transaction with that of related transactions

Recording customer deposits

SOS Inventory's source for exchange rate information

Syncing sales reps on a sales transaction to QuickBooks Online

Troubleshooting Shopify inventory update issues

Website for API developer portal

Sync and system errors

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