V8 - Refunding MerchantTrack transactions from the SOS Pay list
The only action available to a MerchantTrack transaction record on the SOS Pay list (Company menu > Miscellaneous > SOS Pay) is Refund, which is also available as a batch action.
When the Refund button is selected, a popup window will appear with an Amount field. Indicate the amount you wish to refund, then select Submit. The refund will be processed in MerchantTrack immediately, then added to the SOS Pay list with Refunded or Partial refund indicated in the transaction record’s Status column.
Refunds may involve additional actions on your part, depending on the situation. Refer to the subsections below for additional information.
Correcting a mistake made in the amount charged in MerchantTrack
If an error was made on a payment transaction that resulted in an incorrect charge amount in MerchantTrack, locate the transaction on the SOS Pay list and issue a refund. Then locate the payment transaction on the Payments list and delete that transaction.
You can then generate a new payment transaction from the invoice with the correct amount, which upon saving will result in processing the correct payment in MerchantTrack.
Handling SOS Pay refunds that are not due to a charge error
When a refund (one that is not due to a mistake in the payment amount) is processed in MerchantTrack, it gives the monies back to your customer. A refund of the payment in SOS Inventory does not affect QuickBooks Online.
For canceled orders, it is not necessary to delete the payment transaction from the Payments list in SOS Inventory. However, if you delete the payment for a canceled order, you may wish to also delete the invoice associated with that payment—or void the invoice in QuickBooks Online.