Changing and resetting your password

 
The process for changing your password depends on whether you wish to change a password you know or need to reset a password that you have forgotten.
 

Changing a password that you know

To change the password:
 
  1. Go to User menu > User profile.
  2. Your current password will be in the Old password field but masked.
  3. Enter your new password in the New password field. Password rules can be seen by clicking on the question mark next to the entry field.
  4. Enter your new password again in the Confirm new password field.
  5. Select Save in lower right corner.
 

Changing a password you have forgotten

If you have forgotten your password, go to the SOS Inventory login page (for V9, app.sosinventory.com; for V8, live.sosinventory.com) and select I forgot my password. Enter the email address associated with your SOS Inventory account. SOS will ask you to enter the answer to the security question you provided in your User settings (V9) or User profile (V8). If your answer matches the answer in the system, you will be taken to your User Profile page, where you can enter your new password, using Steps 3-5 as indicated above.