QuickBooks Online is deleting item information
When a required account is unspecified in an item definition, the omission creates a problem when that item syncs to QuickBooks Online.
If the COGS or Expense account (depending on the item type) is unspecified for the item in SOS Inventory, QuickBooks assumes the item is not purchased. So it deletes the item’s purchase cost and purchase description and then syncs that deletion to SOS Inventory.
If the income account is unspecified in SOS Inventory, when the item syncs to QuickBooks Online, the item is not sold and deletes the sales price and sales description. QuickBooks then syncs that deletion to SOS Inventory.
To fix these issues, edit the item definition by specifying the appropriate accounts and re-enter the missing purchasing cost and/or sales price, along with the description(s). Then save and sync.
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