V8 - Troubleshooting sync errors with the Sync column
Sometimes, when the synchronization with QuickBooks Online fails, you do not get an error in the Sync errors list. For example, you may have an invoice that does not sync over to QuickBooks Online due to something that caused QuickBooks Online to reject it—but QuickBooks did not provide a direct reason.
In this instance, go to the Invoices list and use the Column chooser to select the Sync column and Apply the change to the list. Now you can sort by the Sync column. Then you can see if there are errors on the invoices so you can correct why they did not sync over to QuickBooks Online successfully.
The Sync column will display one of three things on a row: a blank, which means the object did not sync to QuickBooks Online; a date, which represents the last successful sync to QuickBooks; or an error message to be corrected.
See Sync and system errors for help with troubleshooting specific sync errors.
SOS Inventory also offers a Troubleshooting sync errors class to our customers. Register for this free training to learn more about handling sync errors.