Sync error: Business validation errors
Several different types of business validation errors can cause sync errors when you attempt to sync SOS data with QuickBooks Online.
Business validation error: Select a tax code for the shipping line
This business validation error means the user's QuickBooks Online account must be set up to apply tax on shipping. Make a selection from the dropdown list to the right of the Tax field (below the items table), near the bottom of the sales transaction.
Business validation error: This needs to be active because it's the default product or service for sales
This sync error usually occurs for the following default items provided by QuickBooks: Hours, Sales, Services
To delete this entry from the Sync Queue:
- Click on the green checkmark and select Preview Sync.
- In the Sync Queue, click on the dropdown arrow next to Go for the entry.
- Select Delete.
If you will be using an Hours, Sales, or Services item, this is how to restore the item:
- Select Reports on the left menu.
- Scroll to the Miscellaneous box (located at the bottom middle of the page) and select Deleted Items.
- Search for Hours/Sales/Services in the Quick Search bar.
- Select the blue Restore button.
Business validation error: You can only use one foreign currency per transaction
- On a sales transaction (such as an invoice or sales receipt). Make sure that the currency selected on the transaction is the same as the currency in the customer record.
- On a purchasing transaction (such as a purchase order or item receipt). Make sure that the currency selected on the transaction is the same as the currency in the vendor record.
- On a shipment transaction (i.e., the journal entry). Make sure the asset and COGS accounts assigned to the items are in the home currency. The shipment journal entry is always in the user's home currency, so the accounts assigned to the items must be home currency accounts.
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