Sync error: Invalid number (Random number)
If you are getting an error that states Invalid Number with a long ID after it (such as df1210ab-e227-492b-8b70-07ae74468b90), it means that something in the transaction doesn't exist in QuickBooks Online. Usually, this is an item that does not have the Sync with QuickBooks option enabled in the item definition. Editing the item and syncing it to QuickBooks Online, then resaving and syncing the transaction, will fix this error. Other things to check for could be a non-existent vendor, customer, or sales term.
To identify the source and resolve the problem, take the following actions:
- Find the transaction on the appropriate list. Depending on your transaction, compare the items, customer, vendor, terms, and classes to your data in QuickBooks Online. Determine which data is missing. The cause of the error varies, depending on the type of data being sent from SOS Inventory to QuickBooks.
- For an item, the issue might be one or more of the following:
- The item's preferred vendor has not synced to QuickBooks Online.
- The category assigned to the item has not synced to QuickBooks Online.
- The Sync with QuickBooks box has not been checked for that item in its definition, so the item will not sync to QuickBooks Online.
- For a customer, the issue might be:
- The customer is a sub-customer, and its assigned parent customer has not synced to QuickBooks Online.
- The customer is a sub-customer, and its assigned parent customer has not synced to QuickBooks Online.
- For a transaction, the issue might be one or more of the following:
- The terms have not synced to QuickBooks Online.
- The customer or vendor has not synced to QuickBooks Online.
- An item on the transaction has not synced to QuickBooks Online.
- A class on the transaction has not synced to QuickBooks Online.
- For an item, the issue might be one or more of the following:
- In SOS Inventory, go to the applicable list and locate the record with the missing data. Open the record and edit as needed to ensure all data is entered correctly. Then resave. The save will place the record back in the sync queue.
- In SOS Inventory, locate the transaction that had the Invalid Number sync error on the appropriate transaction list. On its Action dropdown list, choose Add to Sync.
- On the Task Bar, go to Sync Menu > Sync Now to send the corrected data and the transaction to QuickBooks Online.
The transaction should sync to QuickBooks Online successfully. If it does not, please contact Support.
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