I’m entering sales in QuickBooks and my inventory in SOS is not changing after synchronization. Why not?
By default, sales orders and sales receipts in SOS Inventory do not remove inventory for new transactions entered in QuickBooks and synced to SOS. A shipment is required for every sale to reduce inventory quantities in SOS. To change this behavior, go to Settings Menu and choose Sales Settings. In the General section, you’ll see options called Auto-Ship Invoices and Auto-Ship Sales Receipts. Turn those options on, as appropriate, and then try your transactions again.
edit_noteNOTE: Do not enable the Auto-ship Invoices or Auto-ship sales receipts settings in the following situations: (1) if you have enabled the Inventory setting Don’t ask about negative inventory (Settings > Inventory settings), which blocks negative inventory; (2) if items are serial tracked or lot tracked; or (3) if items are shipped from a bin-tracked location. But the Sales setting Auto-sales order invoices (Settings > Sales settings > General) can be used.
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