I get an error message when trying to synchronize with QuickBooks. What do I do?
Sometimes the synchronization with QuickBooks Online will fail. This can be due to a data error, or it could be as simple as a temporary server outage. Whenever the sync fails, an X will appear instead of the checkmark when the sync completes. Go to Sync Menu > Sync Errors to see the error message associated with the sync failure. Usually it will tell you how to resolve the error. You can also use the Sync Menu's Preview Sync option as described above to see exactly which transaction is causing the problem.
The SOS sync algorithm is very sophisticated. On a sync error, it waits a few minutes to give the user a chance to resolve the error. If the error persists, the system will attempt to correct the error automatically. Sometimes it takes longer than others, depending on system load and the nature of the error.
See Troubleshooting sync errors with the Sync column and Sync and system errors for help in resolving sync issues. If the problem persists, please contact Support.