V8 - BigCommerce integration

 

To learn more about BigCommerce settings, see Cart connection field descriptions.

 

SOS allows you to import your sales orders and sales receipts from BigCommerce directly into SOS Inventory.  SOS Inventory will also update BigCommerce with your available inventory quantities. You will need to complete your item definitions as stated below, ensuring the SKUs or names are defined correctly for ALL items that are to match between SOS and BigCommerce. Only after that is complete should you continue with the setup.

 

To establish the integration with BigCommerce, go on the Task Bar to Settings menu > Cart connections, then select Add new. On the Cart connections page, go to the Cart field and choose BigCommerce from the dropdown list. Follow the instructions to make sure BigCommerce is connected successfully with SOS Inventory.

 

BigCommerce reference numbers allow you to set the next number for the BigCommerce order number. Please note that the maximum length allowed for the reference number (prefix + order number + suffix) is 21 characters.  Please ensure that you set the next number to a series that does not already exist in SOS Inventory. SOS will not create more than one order with the same number.

 

Item matching

SOS Inventory takes a very detailed approach to matching items in BigCommerce to your items in SOS Inventory. The following logic is applied:

 

  • SKU to SKU matching. If your products and variants of products in BigCommerce have a SKU and the Item in SOS has a matching SKU, the items will be linked by SKU.

  • No match. If no matches can be made, per the above logic, a new item will be created in SOS Inventory.

 

Updating inventory levels in BigCommerce

SOS Inventory will not send inventory information to BigCommerce until the item has been matched to a corresponding SOS Inventory item. For SOS Inventory to update inventory in BigCommerce, you must enable Track inventory for the item in BigCommerce and enable Update inventory in BigCommerce for the item definition in SOS Inventory.

 

SOS Inventory will update BigCommerce with the Available Quantity from SOS Inventory.

 

edit_noteNOTE: The available amount is the available amount across all locations (excluding those set as non-nettable, not just a single location.

 

Steps to make connection (with SKU/SKU matching to support updating inventory levels)

  1. Before connecting with BigCommerce, edit your items in either SOS Inventory or BigCommerce (or both) to ensure that the SKU of an item (variant) in BigCommerce matches the SKU of the matching item in SOS Inventory.

  2. In SOS, click on the company name tile and choose Channels. Create a channel named BigCommerce.

  3. Connect SOS Inventory to BigCommerce.  On the top Task Bar, go to Settings menu > Cart connections, then select Add new. On the Cart connections page, go to the Cart field and choose Big Commerce from the dropdown list. Follow the instructions and complete the data fields to make sure BigCommerce is connected successfully with SOS Inventory. For the Sales channel field, choose BigCommerce from the dropdown list.

  4. Once you have saved the settings, the item mapping is completed between the two systems and the connection is verified.

 

Once connected, your sales from BigCommerce will sync into SOS and your inventory levels will be updated by SOS Inventory in BigCommerce.

 

edit_noteNOTE: If you edit or add more items later, come back to the Cart connection page and select Save and Close again to update the data.
warningIMPORTANT: Canceling an order in Big Commerce does not update SOS Inventory. You must manually delete the complimentary transaction in SOS.

 

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