V8 - SOS Pay introduction

SOS Pay is SOS Inventory’s online payment portal for credit card and ACH (electronic check) processing, as well as recording those transactions and other payment types in the system. It is a fee-based service that is an add-on option for subscribers to SOS Inventory.

The SOS Pay list (Company menu > Miscellaneous > SOS Pay) works in tandem with MerchantTrack, the online payment portal used by SOS Inventory for credit card and ACH transaction processing. The SOS Pay list is SOS Inventory's record of all MerchantTrack transactions. 

The other two components of the SOS Pay application are payment transactions and the Payments list (Operations menu > Sales > Payments), which houses the payment transaction records entered into SOS Inventory.

Important differences exist between MerchantTrack transactions on the SOS Pay list and payment transactions on the Payments list. The distinguishing characteristics of each are summarized below.

To subscribe or obtain more information about SOS Pay, or for assistance in using SOS Pay, contact Support. New SOS Pay subscribers receive an email invitation to register for SOS Inventory's online training course on this feature. The Help Center's video tutorial, Getting started with SOS Pay, is an additional introductory resource.

MerchantTrack transactions and the SOS Pay list

• If the payment method selected on a payment transaction, invoice, sales order, or sales receipt is SOS Pay - credit card or SOS Pay - ACH, the saving of that transaction in SOS Inventory will trigger the processing of the payment via MerchantTrack.
• Records on the SOS Pay list (Company menu > SOS Pay) include only those transactions processed via MerchantTrack. These records are merely a list and are not editable in SOS Inventory. The only action available for a transaction on the SOS Pay list is Refund.
• Detailed information about specific credit card and ACH transactions is accessible in MerchantTrack but not in SOS Inventory.

Transactions on the SOS Pay list DO NOT sync to QuickBooks Online. Depending on the associated transaction that created the MerchantTrack payment, SOS Inventory will either sync the transaction to QuickBooks Online or record the payment as a journal entry in QuickBooks Online.

Payment transactions and the Payments list

• Payment transactions are SOS Inventory’s records of all customer payments except those processed via sales receipts. Not only do payment transactions include credit card and ACH payments processed via MerchantTrack, but they also include payments made with any other method accepted by your organization.
• Once saved, a payment transaction is added to the Payments list (Operations menu > Sales > Payments). Edits and other actions can be made to payment records.
• Payment transactions DO sync to QuickBooks Online.

Running SOS Pay reports

SOS Pay reports are not run in SOS Inventory. Depending on the type of report, they are available in either MerchantTrack or QuickBooks Online. MerchantTrack offers a variety of reports on credit card and ACH transactions, merchant statements, and fees. Use QuickBooks Online for other types of payment reports. See the MerchantTrack portal page for more information about reports available in MerchantTrack.